مجله مدیریت بازاریابی
پیاپی 39 (تابستان 1397)

The purpose of this paper is to investigate The Attitude of consumers about green hotels: how a green hotel image can influence Willingness to pay and Revisit intention.

A quantitative research methodology using a questionnaire has been proposed. To test the model developed we used the Structural equations model (SEM) approach. As noted, all constructs were assessed using 5-point Likert type scales.

The consumers using hotel services are conscious about environmentally friendly practices in IRAN. They patronize the hotels that have adapted green practices though not compromising on service quality. The consumers would prefer to use lodging that follows these practices with willing to pay extra for these services. Also attitude of consumers about green hotels that effect on positive word of mouth and revisit intention.

Today, the concept of the role of understanding the management of customer experience has become indispensable as a strategic tool in the development of manufacturing and service organizations. Due to its increasing importance, the purpose of the present research is to present a conceptual model for customer experience management of brand affiliation based on the data theory of the foundation. The present study was conducted with a qualitative approach and the method of databased theory. In this research, using a theoretical sampling method, 15 experts in the research were interviewed, then the data were analyzed. And 152 initial conceptual statements of open coding, 28 propositions of categories of axial encoding, and 6 main factors of selective coding. According to the results of the research, the main phenomenon of this research is the consideration of the customer experience management process of brand affiliation Taking into account the circumstances of causation (solving customer problems as soon as possible, synchronizing the advertising slogan with performance, brand-customer relationship, customer satisfaction from product performance, satisfaction with additional product attributes), underlying factors (brand confidence, Brand integrity, brand evaluation, appropriate pricing), intermediary factors (hardware security, money back guarantee to the client in case of Tailored customer satisfaction, customer-friendly product design, shopping support center) and through marketing strategies, defining standard performance charts through appropriate pricing strategies, brand loyalty efforts, monitoring customer's new demands, Responsiveness of employees, trying to create a pleasant experience, leads to eight categories of brand trust, brand credibility, re-buying intention, better brand awareness, increased profitability, oral advertising, better perception of brand quality and loyalty to the company.

Companies that have been successful in the field of marketing perceived the importance of product quality and customer service. These companies know that the quality is more than product specification and services to customers is over a respond to their complaints. Today Focus on the consumers need is the main cause of marketing trends. Focus on customer needs means paying attention to product quality and customer service and companies, which were pioneers in terms of technology or lower prices, now compete depending on the quality of products and provide better services to customers.
This research is an attempt to investigate the quality of physical environment, quality of service and food on perceived behavioral, customer satisfaction and customer behavioral intention at restaurant. IN the same way, after the introduction of the overall framework of the research in chapter one, the data were collected by survey methos.to collect data a questionnaire consisted of 29 questions designed and distributed in the population who were the customer of Arak restaurants. Later completed questionnaires by technology of T-student were analyzed in LISREL software. The results showed that the quality of the physical environment, food quality and service quality impact on restaurant image and quality of the physical environment impact on perceived value and perceived value impact on customer satisfaction and customer satisfaction impact on customer behavioral intention.

The purpose of this research is to investigate the role of brand attraction in identifying a customer brand on aviation. The instrument for measuring data in this research is a standard questionnaire which has been analyzed using the LISREL software. In order to analyze the research data, a structural equation model has been used to confirm or reject the research hypotheses. The findings show that brand prestige, brand distinction and memorable experiences have a positive and significant effect on brand attractiveness. has it. The brand's charm and brand distinction have a positive and significant effect on brand identification. But, contrary to expectations, the brand's social benefits do not have a significant effect on the attractiveness and identity of the brand. Also, prestige and brand wisdom experiences do not have a significant effect on brand identification. In general, the results indicate that brand attractiveness is not just about building trust in aviation brand management, but also considering the importance of direct impact And its intermediary on customer identification is an important construct in understanding how customers are developing brand communication.

Personal branding helps a person to achieve his goals, with which individual placement can be achieved and positioned on competitors. A personal brand is valid when there is a common unity in the behavior of individuals. Not having a personal perspective, personal knowledge, personal learning, thinking, trust, and interest are like having no personal brand. Therefore, a personal brand for managers can be considered as merit. The issue of bank managers is of paramount importance with regard to competition between banks. Hence, the main purpose of this study is to examine the effect of individual brand managers on the creation of fifth-level leaders. To reach this statistical society, the heads of government bank branches in the East Azerbaijan province conduct the research. Based on snowball method, 128 people were selected as sample size. The required information was collected through a researcher-made questionnaire. The reliability of this questionnaire was calculated using Cronbach's alpha of 0.85. Finally, the conceptual model is fitted using structural equation modeling and Laser Level software. The result of the research also indicates the significant effect of the personal brand on managers on the fifth level.

Given the widespread market and growing demand in the gaming industry in the country, there are great potential for investment and profitability in this sector against investors and owners of capital. The purpose of the present study was to determine the relationship between the marketing of computer games and the desire to purchase with the mediating role of cultural development. This is a correlation study and a questionnaire was used to collect data. Experts, academic professors and expert experts confirmed its content validity. The reliability of the instrument was calculated at an appropriate level by calculating the Cronbach's alpha. A sample of 400 citizens in Tehran's sixth district formed a sample of this study. Sampling method was available in this study. The findings of the study, after analyzing the path, showed that the marketing of computer games had an effect on culture as well as culturalization, but marketing of computer games had no effect on the willingness to buy.

The purpose of this research is to evaluate the brand equity from the perspective of services (including technical, personal and operational services), taking into account the value-added services variable.

By using the findings, this study is applied to solve existing problems. Therefore, considering issues such as finding the problem and its solution, the nature of this research can be regarded as an applied research, and since the article advances through the collection of information obtained from the questionnaire, it can be considered as a survey one. Also, given the purpose, it is an applied study. The statistical population of the study comprised wholesalers of carbonated soft drinks in Isfahan. To determine the reliability of the test, Cronbach's alpha method was used using Smart PLS software. Research

The results of this research indicate a positive and significant relationship between all services (technical, personal and operational), and the quality of brand value services on brand equity. Also, these results highlighted the significant role of technical services in obtaining customer satisfaction. In contrast, regarding personal services, it was observed that manufacturers have their specific shortcomings in obtaining customer satisfaction.

The relevant limitations can be related to the generalizations of the findings, the expenditure and time consumption of relevant studies, and finally the reluctance of some respondents to provide the information sought.

It is suggested that manufacturers and service providers improve their personal services in order to obtain customer satisfaction, which in turn, will increase the company's profitability. Due to limitations of Internet usage, online ordering and reluctance of some customers, it is necessary to provide a suitable ground for customers to use the Internet and make it a super value-added option. Research Innovation: This research focuses on how services are provided by a manufacturer, and since it is somehow an intangible issue, relevant researchers have rarely investigated it.